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Terms and Conditions
- Sale of goods
and website use
By using
and purchasing from The Label People you agree to our
terms and conditions. Please read them carefully. If you
do not agree to them, please do not place an order with
us.
(1)
Definitions and interpretation
In this
Agreement “we” means The Label People (and “us” and
“our” shall be construed accordingly); and “you” means
the relevant customer or potential customer as the case
may be (and “your” shall be construed accordingly).
In this
Agreement, the following definitions shall apply:
“Order”
means your order for Products
“Products”
means goods which may be purchased by you;
“Site”
means the relevant website such as
www.thelabelpeople.co.uk,
www.customlabelsdirect.co.uk,
www.caution-signs.co.uk
or any
successor site operated by us from time to time.
(2)
Intellectual property rights
Unless
otherwise stated, we or our licensors own the
intellectual property rights in the website and material
on the website. Subject to the license below, all these
intellectual property rights are reserved.
(3)
License to use website
You may
view, download for caching purposes only, and print
pages or other information from the website for your own
personal use, subject to the restrictions below.
You must
not:
(a)
Republish material from this website (including
republication on another website);
(b)
Reproduce, duplicate, copy or otherwise exploit material
on our website for a commercial purpose;
(c) Edit
or otherwise modify any material on the website; or
(d)
Redistribute material from this website except for
content specifically and expressly made available for
redistribution (such as our newsletter)
Where
content is specifically made available for
redistribution, it may only be redistributed within your
business
(4)
Restricted access
Access to
certain areas of our website is restricted. We reserve
the right to restrict access to other areas of our
website, or indeed our whole website, at our discretion.
If we
provide you with a user ID and password to enable you to
access restricted areas of our website or other content
or services, you must ensure that that user ID and
password is kept confidential. You accept responsibility
for all activities that occur under your user ID or
password.
We may
disable your user ID and password [at our sole
discretion] OR if you breach any of the policies or
terms governing your use of our website or any other
contractual obligation you owe to us.
(5) This
Agreement
In order
to enter into an Agreement with us, you will need to
take the following steps: (a) unless ordering via our
website and confirming your order via the relevant cart,
you must confirm your order in writing either by email
or post, even if you have verbally given your order; (b)
where applicable all artwork must be signed off prior to
printing (c) all products must be paid for in full prior
to despatch of items, unless an accounts has previously
been agreed.
Before you
place your order, you will need to ensure you are
ordering the goods you require and any personalised text
is correctly input. You may correct those input errors
prior to confirming your order, or by emailing us at
info@thelabelpeople.co.uk with any amendments to your
order. Please note we will process your orders with due
diligence but cannot be held responsible for any errors
or wrong items purchased once your order has been
processed.
These
terms and conditions, together with our privacy policy,
constitute the entire agreement between you and us in
relation to your use of our website, and supersede all
previous agreements in respect of your use of this
website
Please
note that we will not file a copy of this Agreement. We
may update the version of this Agreement on the Site
from time to time, and we do not guarantee that the
version you have agreed to will remain accessible. We
therefore recommend that you download, print and retain
a copy of this Agreement for your records.
The only
language in which we offer this Agreement is English.
(6) About
us
Our full
name is The Label People. Our address is The Label
People, The Meridian, 4 Copthall House, Station Square,
Coventry, CV1 2FL. Our email address is info@thelabelpeople.co.uk.
(7) The
Products
We offer a
wide range of labels and signs for the electrical and
custom designs for other industries. Whilst every
endeavour will be made to deliver the correct quantity,
ordered contracts are conditional upon margins of 5
percent for work involving one process and 10 percent
for work involving more than one process being allowed
for over’s or shortage.
(8) Price
and payment
Prices for
stocked products are quoted on the Site. The Site
contains a large number of Products and it is always
possible that some of the Products listed on the Site
may be incorrectly priced. We will advise at the
earliest convenience should this occur. Where custom
designs are required individual quotations will be
supplied.
Payment
must be made in full via any of the payments methods
outlined on our website, unless a previously agreed 30
day account is in force. We will withhold despatch of
any products until cleared funds are received in full.
Payment
for all Products must be made by Credit/Debit Card OR
Cheque through the post/Pay pal.
Prices for
Products are liable to change at any time, but changes
will not affect Agreements which have come into force.
(9)
Delivery
We will
arrange for the Products to be delivered to the address
for delivery indicated in your Order.
We will
use reasonable endeavours to despatch standard or
stocked products with 2-3 working days, and customised
labels or signs with 7-10 working days. However, this is
a guideline only and we cannot guarantee delivery times.
We do however guarantee that unless there are
exceptional circumstances all deliveries of Products
will be despatched within 10 days from receipt of order.
We impose
standard delivery charges of £4.95 for labels and £5.95
for signs, this is a standard royal mail delivery
service and we cannot therefore accept liability for any
goods lost within these delivery methods. We do however
charge for proof of delivery and will replace any goods
lost within this delivery guideline should you chose
this delivery method.
Where we
arrange delivery to the Customer, advice of damage or a
partial loss of goods in transit must be given in
writing to us within seven days of delivery. We shall
not be liable in respect of any claim relating to such
matters unless the aforementioned requirements have been
complied with
(10) Risk
and title
The
Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you after we
receive full payment of all sums due in respect of the
Products (including delivery charges where applicable).
(11)
Consumer rights
All
standard labels and signs are backed by our 30 days no
quibble guarantee, should you wish to return the
Products to us, they must be received by us in the same
condition in which you received them. Products returned
by you within the 30 day period referred to above will
be refunded in full (including the cost of sending the
Products to you). However, you will be responsible for
paying the cost of returning the Product to us. If you
return the Products at our expense, we may pass that
expense on to you.
(12)
Refunds
We will
usually refund any money received from you using the
same method originally used by you to pay for your
purchase. We will process the refund due to you as soon
as possible and, in any event; within 30 days of the day
we received your notice of cancellation.
(13)
Warranties
We warrant
to you that any Product you purchase from us will be of
satisfactory quality.
You
warrant to us that: you have full authority, power and
capacity to purchase goods from the label people and
have with all diligence purchased the items most
suitable for your needs (including any regulations that
must be complied with)
Subject to
the warranties set out in above, to the maximum extent
permitted by applicable law we disclaim all warranties
with respect to the Products, whether express or
implied.
(14)
Complaints
At The
Label People, we aim to satisfy the needs of all of our
customers as efficiently and economically as possible.
But, we realise that at times things may go wrong. When
they do we will put them right as soon as possible. This
guide is intended to help and advise you when a problem
occurs. Our aim is to deal with any problems and
difficulties quickly and fairly. We will do this by:
monitoring all complaints and suggestions to help us
identify what is going wrong and how we can improve; and
by having a system which · is easily accessible and well
publicised · is simple to understand and use · is
speedy, with established time limits for action, and
keeps people informed of progress · is fair, with full
and objective investigation procedures · maintains the
confidentiality of both staff and customers ·
effectively addresses all the points at issue, and
provides appropriate redress · provides information to
management so that services can be improved
Our target
is complete customer satisfaction. Our complaints
procedures cover all aspects of our services including:
· standards of communication and customer care · our
products and sales · quality of our products · our
general support of customers · what you should do if you
have a problem or difficulty
If you are
not happy with a specific aspect of our service, tell
the member of staff you are dealing with. They will do
all they can to resolve the problem. If you are still
not happy ask to speak to a manager.
If this
does not satisfy your concern then please contact us in
writing. You should write to: PRIVATE - Complaints The
Label People, The Meridian, 4 Copthall House, Station
Square, Coventry, CV1 2FL
When you
contact us · your confidentiality will be assured · we
will acknowledge your correspondence in writing on
request · we will review the issue thoroughly and give
you a full response within 5 working days · if we need
more time because the problem is complex we will tell
you within 5 working days and tell you what's happening
every 10 working days · we will talk it over with you if
your complaint needs special action · we will deal with
you in a polite and courteous manner · we will always
give you a contact point, name and telephone number · we
will consider the appropriate form of redress whenever
necessary
(15)
Limitations of liability
Our
liability in connection with any Product purchased
through our site is strictly limited to the higher of
the purchase price of the relevant Product and the
replacement cost of the relevant Product; we accept no
liability for any loss of income or revenue, loss of
business, loss of profits or contracts, loss of
anticipated savings, or for any indirect or
consequential loss or damage of any kind however arising
and whether caused by tort (including negligence),
breach of contract or otherwise even if foreseeable; and
we will not be liable or responsible for any failure to
perform, or delay in performance of, any of our
obligations under this Agreement caused by events
outside our reasonable control.
(16)
General terms
Images of
Products on the Site are for illustrative purposes;
actual Products may differ from such images.
We will
treat all your personal information that we collect in
connection with your Order in accordance with the terms
of [our Privacy Policy]; use of our website will be
subject to [our Terms and Conditions].
This
Agreement may only be varied by an instrument in writing
signed by both you and us. We may revise these terms
from time-to-time, but such revisions will not affect
the terms of any Agreement which we have entered into
with you.
If any
provision of this Agreement is held invalid or
unenforceable by a court of competent jurisdiction, the
remaining provisions of this Agreement shall remain in
full force and effect, and such invalid or unenforceable
provisions or portion thereof shall be deemed omitted.
No waiver
of any term, provision, or condition of this Agreement,
whether by conduct or otherwise, in any one or more
instances, will be deemed to be, or be construed as, a
further or continuing waiver of that term, provision or
condition or any other term, provision or condition of
this Agreement.
You may
not assign charge, sub-contract or otherwise transfer
this Agreement, or any of your rights or obligations
arising under this Agreement. Any attempt by you to do
so shall be null and void. We may assign, charge,
sub-contract or otherwise transfer this Agreement, or
any of our rights or obligations arising under this
Agreement, at any time – providing such action does not
serve to reduce the guarantees benefiting you under this
Agreement.
This
Agreement is made for the benefit of the parties to it
and is not intended to benefit, or be enforceable by,
any other person. The right of the parties to terminate,
rescind, or agree any amendment, variation, waiver or
settlement under this Agreement is not subject to the
consent of any person who is not a party to this
Agreement.
This
Agreement contains the complete agreement between the
parties with respect to the subject matter hereof, and
supersedes all prior or contemporaneous agreements or
understandings, whether oral or written.
This
Agreement will be governed by and interpreted in
accordance with the laws of the England, and the English
courts shall have exclusive jurisdiction with respect to
any dispute arising under this Agreement. |
